Exchange Policy
We want you to be completely satisfied with your order and experience. We understand shopping online sometimes requires exchanges.
EXCHANGE QUALIFICATIONS
- You have 30 days from when you received your order from us to file an exchange claim. Any claims after will be declined.
- All items must be unworn, unwashed, and unmarked.
- Sale items are final and exchanges are not accepted.
- We do not accept items to be exchanged that were already previously exchanged.
TO BEGIN EXCHANGE PROCESS
Please email us at: hello@maligator.com.
Please include: Your name, order # and reason for exchanging the product(s).
We will send you a prepaid return label.
DEFECTED OR DAMAGED PRODUCTS
If a product arrives to you defective or damaged or we incorrectly sent the wrong size, color or item, a prepaid return label will be emailed to you for return and replacement item will be reshipped at our expense. Please email us details and a quick picture of the issue.
LOST OR STOLEN PACKAGES
It is the customer’s responsibility to ensure the accuracy and safety of the shipping address provided. We will not be held liable for incorrectly entered shipping information or packages left, stolen, or missing from an unreliable or unsafe shipping address. The customer is responsible for paying the cost of re-shipping any packages returned to the sender due to issues with delivery.
If a package is marked as delivered to your address via USPS, we are unable to replace or refund. You will need to file a missing/stolen claim directly with USPS. Once we turn over a package to USPS, it becomes their full responsibility.
Thank you for supporting Maligator Apparel!